Cancellation & Broken Appointment Policy
We understand that illness, emergencies, flat tires & bad weather occur. We ask our patients to give us 24 hours' notice whenever possible, if they cannot keep an appointment. This allows us time to fill our schedule with other patients who may be waiting.
Policy & Fees
Cancellation or rescheduling of an appointment with 24 hours or more notification – no charge.
Failure to give a 24 hour notice:
$25 for a hygiene appointment
$75 for doctor’s appointment scheduled for an hour or less, each additional hour incurs an additional fee of $50.00.
Definition of “Broken Appointment”
A broken appointment is when you cancel or reschedule an appointment with less than 24 hours’ notice or do not show up for the scheduled appointment.
Our number one concern is our patients’ dental health. Providing services in a timely manner is critical to accomplish that goal. Our other goal is to keep the cost of dental services as economical as possible. The appointment you schedule for treatment is reserved for you & your treatment only. When you fail to keep your appointment without providing us adequate notice, this adds to the overall cost of care, as trained professionals & dental facilities are not being utilized.
We appreciate your understanding & consideration regarding our appointment policy. If you have any questions or concerns, never hesitate to ask us at Providence Family Dentistry, Dr. Brian R. Glover & Associates.